Q: How do I login to my Member Account?

Via your online membership account you can: 1. - update your contact details 2. - update your health and medical information 3. -update your preferences 4. - renew your membership To login, please visit: www.membermojo.co.uk/sdsg (https://membermojo.co.uk/sdsg)and select sign in by email. As a security measure you will not automatically be signed in, but will receive another email with a further link. This link is only valid for 2 hours (If the link expires, you can generate another one by going back to the previous email and click the ‘Click to complete your application’ link again). This will generate another sign in email.

Question 1

What should I expect on the first swim session?

Accepted Answer

A first swim session with us is friendly, calm, and focused on helping you feel comfortable. When you arrive, simply come to the swimming pool reception desk, where our team will greet you, answer any questions, and show you around the facilities so you know what to expect. Depending on your health or support needs, you may be invited to a short pre‑swim chat with a Swim Navigator to discuss what will help you most. If useful, you might also have a gentle in‑water assessment with a qualified swim teacher to check how you enter and exit the pool and identify any support that could make your sessions safer and more enjoyable.

Question 2

What is a Swim Navigator?

Accepted Answer

A Swim Navigator is a trained volunteer who supports new and existing members by helping them feel confident, informed, and comfortable at every stage of their swimming journey. They take time to understand your individual needs, talk through any questions you may have, and guide you through the facilities and session routines. If required, they can also arrange a pre‑swim discussion or help coordinate an in‑water assessment with a qualified swim teacher. Their role is simply to make sure you receive the right support so you can enjoy your swimming safely and at your own pace. Navigators may also signpost you to other fitness activities, which may be of interest.

Speak to the front desk during a swim session or email us to find out more.

Question 3

What payment options do I have?

Accepted Answer

Members (via their membership account) can make secure payments with their PayPal account, credit and debit cards, or Apple Pay and Google Pay from a phone.

Question 4

Do you provide personal care?

Accepted Answer

No,  we do not provide any personal care.

If you require this level of support, please ensure you arrange adequate support before, during and after SDSG swim sessions.

Question 5

Why does it say booking is closed online?

Accepted Answer

To enable the volunteers to print out the record sheets before a swim session, online booking usually closes at 11am on the day of the swim session. Please book in advance where possible.

Question 6

I have paid my membership online, how do I book a swim session?

Accepted Answer

Upon paying your annual membership online and completing your membership form, you are sent a welcome email confirming your online booking password. If you have not received it within 30mins, please check your "Junk" folder.

Please click "book now" (top right of this webpage), select the activity/session you wish to book, enter the password and follow the instructions to book online.

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Question 7

Are there any Terms & Conditions?

Accepted Answer

Yes, full terms & conditions can be seen on our website,(http://www.sdsg.org.uk/) including:

• Swim Wear Policy
 • Health committment statement
 • Safeguarding statement
 • General Terms & Conditions
 • Cancelations & Refund Policy
 • Online Terms & Conditions

Question 8

When are the changing rooms available from / to?

Accepted Answer

The changing rooms are normally available 15 mins before and after our swim sessions. The changing rooms may be open to the public.

Question 9

How do I login to my Member Account?

Accepted Answer

Via your online membership account you can:
​
1. - update your contact details
2. - update your health and medical information
3. -update your preferences
4. - renew your membership
 
To login, please visit:  www.membermojo.co.uk/sdsg (https://membermojo.co.uk/sdsg)and select sign in by email. 
 
As a security measure you will not automatically be signed in, but will receive another email with a further link.
 
This link is only valid for 2 hours (If the link expires, you can generate another one by going back to the previous email and click the ‘Click to complete your application’ link again). This will generate another sign in email.

Question 10

I am a carer, how do I set up a membership on behalf of my service user(s)?

Accepted Answer

New Account
Please visit: www.membermojo.co.uk/sdsg,(https://membermojo.co.uk/sdsg) complete your membership form (as the lead person), then log out and back in again. Click  "Your Membership" tab and scroll down to "Additional Membership", click "New Member" and complete a membership form in the name of your service user.

You will then be able to update and switch between the membership form for your service user(s) and your own, via the "Your Membership" tab.

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Existing Member
Should you already have a Membership Account with SDSG, login, click "Your Membership" tab, then "Additional Membership".

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Question 11

How do I renew my membership?

Accepted Answer

Renewal reminders are sent automatically as the membership expiry date approaches. You then login to your online membership account and click renew. 
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If another member shares your email address, you will need to "switch user" and renew their membership.

Question 12

How do I renew the membership of a service user or family member who shares my email address?

Accepted Answer

If your child or service user shares your email address, login to Member Mo Jo and scrolls down to "Switch Member".

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1 - Select the member you wish to renew. 
2- Scroll back up to the top
3 - You should then have a message inviting you to renew that membership.

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4 - Follow the options. 
3 - You then need to repeat this process for any other members who share your email address.

Question 13

I have a new carer, what do I do?

Accepted Answer

Should you have a new or additional carer, they are required to complete a new membership form before getting in the water.

Please login to your Membership Account, click the "Your Membership" tab, then "Additional Membership". You will then be invited to complete a new membership form.

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Question 14

My child is disabled, how do I register them?

Accepted Answer

1 - Please create yourself a Membership Account and complete your membership form,  then logout.

2 - Log in to your Membership Account and  click "My Membership".
 
3 - Scroll down to "Additional Membership"

4 - Select  "add member", to add a child with a disability .

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Please repeat the above steps to add another linked membership, eg any other family members.

Question 15

How do I update my Childs or service users details?

Accepted Answer

If your child or service user shares your email address, login to Member Mo Jo and scrolls down to "Switch Member".

1 - Select the member you wish to edit. 
2- Scroll back up to "My Details" and click "View or Edit". 
3 - It will then load the member profile that you selected. 
4 - Scroll down to the bottom and select "Edit"

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Question 16

My lead carer has changed, what do I do?

Accepted Answer

If your lead carer has changed (the person who managed your online membership account),  once your new lead carer has created an online membership account, please inform the front desk during a SDSG swim session and confirm their email address.

Your membership account (plus any other members) will then be linked to the new lead carer's account and your previous lead carer's account will be deactivated.

Question 17

I want to bring a family member/friend, what do I do?

Accepted Answer

1 - Once you have set up your own membership, please logout and back in.

2 - Go to your Membership Account, click the "Your Membership" tab.

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3 - Select "Additional Membership"

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4 - Select "New Membership"

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Question 18

I have broken my leg, can I join?

Accepted Answer

Yes, our swim sessions are open to anyone with a short or long term health conditions where our specialist sessions would be beneficial.

Question 19

I am part of a self-help group, can we bring a mini bus?

Accepted Answer

Yes, by all means.  All swimmers need to have completed their membership forms online and be paid up.

Question 20

Teaching & Learning @ SDSG

Accepted Answer

As SDSG we aim to tailor the activities we offer to the children, young people and adults we work with.

To faciliate this, we group people based on one of three pathways: informal, semi-formal and adaptive. Where appropriate, we may also group by age, stage and physical ability.

When deciding which activities to join in with or to book, please consider the pathway it is aimed at and ensure it meets your needs and ambitions.  The pathways are flexible, so if you are not sure,  please speak with the teacher/instructor for more information.

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Question 21

What is a specialist or fitness activity?

Accepted Answer

This is a physical activity which is requires intense exercise, such as, aquacise, circuit class or pool snorkelling.  Therefore we are required to ask you a few extra questions as part of a Physical Activity Readiness Questionnaire (PAR-Q).  Please ensure your membership record is upto date (Member Mo Jo).

Ensure you select:
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Plus check the PAR-Q:
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You must not participate in a specialist or fitness activity without completing this questionnaire via Member Mo Jo.

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